Refund Policy

The sections below explain the current process and the information needed for each request.

What can be returned

Returns are accepted for defective and non-defective merchandise, and exchanges are accepted as well. Non-defective reasons include a change of mind, a personal preference, or selecting the wrong item. Damage, a defect, an incorrect shipment, missing contents, or a material difference from the description also qualifies for review.

Required condition and deadline

Merchandise must be new, unused, and in its original state, with the original packaging, tags, and included accessories. Contact us no later than 30 days after the delivery date.

Mail procedure

All returns are made by mail. Begin with the order number, checkout email, and an explanation. Photos or video of the merchandise and packaging may be required for damage, defects, incorrect items, or missing contents. A package must not be mailed until authorization is provided.

Label, fee, and exchange terms

A return label is included in the package and is free to use. There is no restocking fee. Exchange fulfillment depends on the replacement item being in stock when the request is approved.

Refund processing

Once approved, a refund is issued to the original payment method and processed within 10 days. Posting by a bank or payment provider may take additional time.